FAQ's
Welcome to our FAQ, we are so happy to have you here and as a client.
We have tried to answer the most common questions.
Shipping & Returns
Below are some common questions about shipping, returns, and exchanges
Do you offer free shipping?
Yes, we provide free shipping on all orders within the United States.
How long does shipping take?
Orders are typically delivered within 5–7 business days.
What is your return policy?
We offer a 30-day satisfaction guarantee. If you're not happy with your purchase, you can return it for a full refund.
Who covers the cost of return shipping?
For defective or damaged products, we cover return shipping. Otherwise, customers are responsible for return shipping costs.
Orders
Below are some of are common questions about orders
How can I track my order?
Once your order ships, you'll receive a tracking number via email to monitor its delivery progress.
What payment methods do you accept?
We accept major credit cards, PayPal, and other popular payment options available at checkout.
Can I cancel or modify my order after placing it?
Orders can be modified or canceled within 24 hours of placement by contacting our support team.
Can I order extra shades with my fixture?
Yes, you can add additional shades to your order directly from the product page.
Will I receive an order confirmation?
Yes, an order confirmation will be sent to your email immediately after your purchase.
Products
Below are some common questions about our products
What makes Auralyte fixtures unique?
Auralyte’s magnetized, interchangeable shades let you easily customize your lighting to match any decor.
Are the fixtures compatible with LED bulbs?
Yes, all Auralyte fixtures are designed to work with standard LED bulbs.
What sizes of recessed lighting do Auralyte fixtures fit?
Our fixtures are compatible with most standard 4-inch and 6-inch recessed lighting setups.
How durable are the shades?
The shades are made from high-quality materials designed to withstand everyday use and retain their appearance.
Are there more styles or colors coming soon?
Yes, we regularly add new shades and designs to provide even more customization options for your space.